Workflow Automation Integrations

Freshdesk Integration for Better Customer Support

Freshdesk is a SaaS-based customer support software that Automates your repetitive work and saves time, Streamlines all your customer conversations in one place, Collaborate with other teams to resolve issues faster.

customer relationship management

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

How Does it Work

Zapup automates your work by merging Triggers (like “New Ticket”) and Actions (like “Create Ticket”) to complete an action easily in one application while a trigger occurs in another application. Zapup and Freshdesk can keep you and your business on top of your customer’s view by generating Freshdesk tickets, create new companies, tickets or new contacts easily on freshdesk.


Create contact

Creates a new contact entry

Create company

Creates a new company entry

Create ticket

Creates a new ticket entry

Create ticket note

Adds a note to an existing ticket

Create forum

Creates a new forum

Create forum topic

Creates a new forum topic

Create forum category

Creates a new forum category


New ticket

Triggers a notification if new ticket is raised

Popular ways to use FreshDesk workflows

Post to Slack channels for new items created in + Slack
New Item
Send Channel Message
Create new folders on Google Drive for new items on a board + Google Drive
New Item in Board
Google Drive
Create Folder
Create tasks on Todoist for new items on a board + Todoist
New Item in Board
Create Task
Update records in Salesforce when column values are changed in boards + Salesforce
Column Value Changed in Board
Update Record

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